Returns & Exchanges
We want you to be 100% happy with your product, therefore we happily stand behind our products!
*Within 10 days of receiving your purchase, you must contact us if you would like to exchange or return an item. We do allow size exchanges(if size is available). If we do not have the size available you need, we will offer you a store credit minus any shipping costs incurred. Items you wish to return will be issued a return in the form of a store credit, minus any shipping costs incurred.
*We are always willing to provide replacements for any defective items or wrong sizes/items received. However, the original product must be returned to us with all tags attached and in an unworn condition. We DO NOT accept any items that have been washed.
*Returns/Exchanges are not available for final sale items.
-These include but are not limited to any daily deals items
-Items purchased at 40% off or more of original MSRP
For all returns, please make sure the package is insured & prepaid. We do not accept COD returns!
We are happy to offer exchanges & store credit within 10 days of receipt , however items must meet the following specifications:
(a) items are unwashed & unworn
(b)all tags are present on the items
(c)merchandise is returned within 10 days of receipt(no exceptions)
(a)send us an email to firstname.lastname@example.org
(b)we will email you within 2 business days verifying your request to return/exchange
(c)Returns and exchanges are NOT processed without authorization. Please make sure you provide a note with your full name, contact information and order number if available with details of your request.
(d)Please allow up to 10 business days to receive a refund from the time we receive your package.
Shipping Costs for Exchanges
*Do I pay to send the items back for return? Yes, you are responsible for the cost of the return unless we made a mistake with your order or you received a defective item. In that case, we will email you a pre-paid postable label. It is recommended you use tracking and delivery confirmation. We are not responsible for packages lost in transit.
*We will pay the shipping cost to send the items back to you!
What should I do if there was a mistake made with my order? Please let us know! We are happy to discuss any questions or issues you have with your order. Our customer care department is available from 10am-5pm CST, Monday-Thursday. We can be reached via email at email@example.com or by phone at 866-786-2667.