Frequently Asked Questions
CUSTOMER SERVICE HOURS:
Open: 8 am to 5 pm CST
We try to respond to all emails within 24 hours excluding weekends and Holidays. Please note during sales and promotions email volume is high and we staff up accordingly but there may be some delay in responses but will still respond within 24 hours.
CAN I RETURN OR EXCHANGE MY ITEMS?
We allow returns and exchanges on all Unworn and Unwashed items with the tags still attached within 30 days of the order delivery date except in the following situations:
- Items purchased on clearance cannot be refunded. We do allow exchanges for other items that are currently on clearance.
- Items purchased using a promo code can be returned and refunded but only in the form of store credit. We do allow exchanges for items of equal value.
Please contact Customer Service at email@example.com with the following information to process your return:
- Order number
- Item you wish to return/exchange
- If exchange, include the item that you would like to exchange for.
- We do not provide prepaid return labels for returns or exchanges.
CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
Because orders process within 24-48 hours of being placed there is a small window to make changes. We will do our best to catch the order in process but it is not guaranteed. If an order does go out due to customer error the customer will be responsible for any return. Please contact firstname.lastname@example.org to change your order.
I RECEIVED A DEFECTIVE ITEM. WHAT CAN BE DONE ABOUT THIS?
At Swanky Baby Vintage, quality and customer service are our top priorities. Although we do strive to provide the best quality in our products there can be defects that slip by us. If you have received a defective item please contact customer service at email@example.com within 7 business days from receiving the order. You will need to provide a photo of the damaged item and order number to help move the process along faster.
HOW DO I DETERMINE THE CORRECT SIZE FOR MY CHILD?
We have provided a universal size chart for our items. Most of our items run true to size but if it is a combined size such as a 2/3, that item will fit like the larger size. For example a 2/3, will fit more like the 3. If for some reason an item is running large or small, we will notate that in the product description.
CAN I MACHINE WASH AND DRY MY ITEMS?
We recommend turning the item inside out, machine wash cold with like colors and tumble dry on low. This will keep your items in the best shape and prolong the life of the item.
Our materials are not pre-shrunk so please allow up to 10% shrinkage if machine washed and dried. Minimal pilling is typical for terry fabric. To avoid excess pilling please avoid washing with jeans, towels or any items of rough nature.
WHERE ARE MY ITEMS MADE?
Our items in are made both domestically and internationally. We only work with factories that provide fair trade services and provide honest wages for their workers. We love people, therefore we would never use any factories that do not represent our ethics or character.
SHIPPING AND FULFILLMENT
HOW LONG DOES SHIPPING TAKE?
Once the order is received our fulfillment center processes and ships orders within 2-3 business days. Then depending on your location will take an additional 3-5 business days to arrive. Please note that Launch Days and Holidays can impact this process time frame and it can be delayed. But we strive to reach our 2-3 business day processing time during this time as well. When the order ships, you will get an automated email with tracking information. Please note our turnaround time is subject to change at any time, especially during product launches, sales or holidays.
THE ITEM IN MY CART DISAPPEARED AND IS OUT OF STOCK NOW?
Adding items to your cart does not reserve the inventory for you. Once the order is placed and paid for the inventory is allocated to your order. We recommend placing the order as soon as possible to secure the inventory.
HOW OFTEN DO YOU RESTOCK ITEMS?
Most of our product launches have limited inventory meaning that once it sells out there are no more plans to re-stock it. Occasionally due to returns or other circumstances inventory does become available.
HOW DO I CHECK MY ORDER HISTORY OR IF AN ORDER WAS PROCESSED?
Every time you place an order you should receive an order confirmation to your email if you cannot find it check your Spam folder in your email. Additionally you can login to your account at swankybabyvintage.com and look into your account to see your order history.
WHO DO I NEED TO CONTACT IF MY PACKAGE IS LOST OR STOLEN?
If you did not purchase shipping insurance and your tracking information has reported a successful delivery but you have not receive it please contact USPS at 1-800-222-1811. Please understand that we cannot take responsibility for lost/missing packages that have been successfully delivered to the address provided with your order. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue a refund on lost packages.
COUPONS AND REWARDS
CAN I COMBINE REWARDS POINTS WITH DISCOUNT CODES?
Reward points and discount codes cannot be combined on orders. There can only be one discount/reward code used per order, no stacking codes. Rewards points are also only applied against full priced items and excluded from items on sale. Please see the Rewards Loyalty Program for more details:
HOW DO I START EARNING REWARDS POINTS ON MY ORDERS?
To begin earning rewards points on your orders you must create a separate rewards account which is gold button on the bottom of the screen or to learn more go to our Loyalty Program page.
MY COUPON IS NOT APPLYING TO ALL MY ITEMS?
Coupons or discount codes cannot be applied to items already marked down on clearance, they can only be applied to full price items. Coupons also are limited to one use per order. There is no code stacking.
DO YOU OFFER WHOLESALE?
Yes we offer wholesale pricing to brick and mortar stores only. To receive more information and apply please click here.
Once we receive your application we will get back with you within 2-3 business days.