Shipping Costs & Methods
Direct shipping rates are incurred when orders are placed through our website. We provide shipping through USPS. Orders valued at $0-100.00 will incur a $5.00 flat rate shipping fee. Orders valued at $100.01-$150.00 will incur a $7.00 flat rate shipping fee. Orders valued from $150.01 and up receive $5.00 flat rate shipping fee.
*Alaska, Hawaii & Canada customers add a fee of $5 to domestic shipping rates.
*Shipping rates for wholesale orders will vary & you will be provided with a shipping quote at the time you place your order.
Shipping Time
Our goal at Swanky Baby Vintage is to provide our customers with unique, quality clothing within a reasonable time frame. Prompt customer service is a top priority! Due to the nature of our business there are times when orders can take up to 4 weeks for orders to be processed & shipped, depending upon current stock levels. Direct orders containing all in-stock items are typically processed & shipped within 3-5 days.
*Cancellations of an order may be made within 24 hours of the order being placed as long as the order has not shipped. A 3% re-stocking fee is deducted from the total amount paid.
Stock Availability
To check on availability of an item, you may place the item in your cart. If you receive an error message that the requested quantity exceeds stock levels, then the item is sold out. We cannot ensure permanent availability of all items. Some items sell much faster than we expect and lead times in this industry can be longer than anticipated. We always try to give you the best information on anticipated delivery times. You may login to your online account to check the status of your order at any time. Please be advised if your order contains both in-stock items along with back-ordered merchandise it is best to expect 3 weeks for your items to ship. If you would like the in-stock items shipped separately you may contact us by phone at corporate office & we will charge an additional $5.00 to ship the in-stock items immediately.
Pre-Orders At the beginning of each new season, we take pre-orders for items. These items are typically shipped within 3-4 weeks from the date of order. The item should reflect an anticipated ship date at the time of order.
*All orders ship under our standard shipping time frames as we do not accept "rush" orders.
*When placing an item in your cart, please see the availability time for an estimated shipping time frame on the items being ordered.
*You will be notified the day your order ships with an email. If there are problems or delays with your order our customer service department will contact you. If you place an order & a particular item is out of stock or on back-order you have the right to request a refund for that particular item. Swanky Baby Vintage reserves the right to cancel any order if the product is no longer available.
Returns/Exchanges
We currently do NOT offer refunds. We gladly offer exchanges & store credits.
Returns/Exchanges are not available for clearance priced items. All sales are final for items purchased during an online clearance sale.
For all returns, please make sure the package is insured & prepaid. We do not accept COD returns! We are happy to offer exchanges or store credit & must meet the following specifications: (a) items are unwashed & unworn (b)all tags are present on the items (c)merchandise is returned within 30 days of purchase(no exceptions) Return Procedure: (a)Log-in to your online account & click on orders (b)submit an RMA authorization, an email will then be sent with you for instructions on how to proceed. (c)Exchanges are NOT processed without a RMA authorization. The RMA number must be present on the outside of your return package or it will be refused at the time of delivery to our warehouse. Shipping Cost for Exchanges:
*Items exchanged for the same style, different size DO NOT incur any freight charges to return the item to you. Exchanges exceeding 30 days of purchase date are not allowed.
*If you are exchanging an item for a DIFFERENT STYLE, you will be responsible for a shipping rate of $5 to return the item to you & this will be charged to the same card you made your original purchase with.
*Sale items & clearance items are FINAL sales. You may not exchange any of these items.
*Swanky Baby will pay shipping charges to replace any item that was shipped incorrectly or damaged.
SBV is not responsible for any items lost or damaged in transit, so please ship it back to us via UPS or USPS mail with delivery confirmation.
Please note: if you purchased a SBV product at a retail location and need a return or exchange, please return it to the store where it was originally purchased. We do not accept exchanges from items not purchased directly on our website.
Once your order is placed online it may not be canceled. Please understand that by submitting an order, you are responsible for payment of that order & we may not reverse the order process.
Online Privacy Policy
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
*To personalize your experience
(your information helps us to better respond to your individual needs)
* To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
*To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
*To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
* To administer a contest, promotion, survey or other site feature
* To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Note: If at any time you would like to unsubscribe from receiving future emails, If at any time you would like to unsubscribe from receiving future emails, simply send an email to help@swankybabyvintage.com & request to be removed from our mailing list..
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our websites privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will send an email notifying you of any changes.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
www.swankybabyvintage.com
10837 NW Conyers Rd
Bristol, FL 32321
USA
help@swankybabyvintage.com
850-633-4313
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